Refund & Cancellation Policy
Last updated: October 2026 • Published Platform Policy for GRADNEO Digital Services
This document sets forth the consumer refund and cancellation terms for digital access passes purchased on GRADNEO. Online payment processing will become active following regulatory and payment gateway onboarding. Specific rights under Indian consumer protection regulations apply.
1. Nature of Digital Services
GRADNEO provides immediate digital access to web-based career-readiness tools, including ATS resume analysis, section-by-section builders, rubric-guided interview simulations, and opportunity tracking. Access is provisioned via fixed-duration, one-time commercial passes:
- Starter Pass: ₹99 for 14 Days Active Access
- Career Boost Pass: ₹249 for 30 Days Active Access
- Placement Pro Pass: ₹499 for 90 Days Active Access
All passes are non-recurring. GRADNEO does not operate auto-renewing subscriptions, monthly recurring credit card mandates, or hidden renewal charges.
2. Cancellation Semantics
Because passes are one-time fixed-duration purchases without auto-renewal, there is no recurring subscription to cancel. Once your pass duration expires, your account reverts to standard access. Your profile, previously parsed resumes, readiness history, and completed reports remain permanently accessible in view and download mode. You may request account deactivation or deletion at any time by contacting support@gradneo.com.
3. Refund Eligibility Conditions
We strive for fairness and student satisfaction. A full or partial refund may be granted under the following documented circumstances:
If payment is successfully debited but our systems encounter a technical defect that prevents plan activation or access to core tools within 48 hours of purchase, and our technical support team cannot resolve the issue within 2 business days of notice, you are entitled to a 100% refund.
If your bank or payment gateway charges you multiple times for the same pass due to network timeouts or retry attempts, the duplicate charge(s) will be refunded in full upon verification.
If you purchased a pass in error and have not consumed any plan allowances (0 resume analyses, 0 AI enhancements, 0 mock interview sessions, 0 tailored versions), you may request a refund within 24 hours of transaction timestamp.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Substantially consumed allowances: If the student has utilized resume analyses, AI rewrite enhancements, or completed practice interview sessions.
- Subjective assessment disagreement: The Career Readiness Score and interview rubric evaluations are objective benchmarks reflecting candidate inputs. Disagreement with an evaluation score is not grounds for a refund.
- Hiring outcomes: GRADNEO is an educational preparation platform and does not guarantee job placement or interview selection. Lack of an employer job offer is not grounds for a refund.
- Account suspension for misconduct: Accounts suspended for violating Terms of Service (e.g. plagiarism, reverse engineering, fraudulent data) forfeit remaining pass durations.
5. Failed Activation & Gateway Dropoff Handling
If money is deducted from your bank or UPI app but the website does not reflect plan activation (often due to internet dropouts before gateway callback confirmation):
- Our automated payment webhook listener periodically reconciles pending captures. Most activations complete automatically within 15 to 30 minutes.
- If the gateway flags the charge as failed, your issuing bank will automatically reverse the funds back to your account within 3 to 5 banking days.
- If the deduction stands after 2 hours without activation, email support@gradneo.com with your transaction reference or bank UTR number. We will manually verify and activate your pass or initiate a refund.
6. Refund Processing Timelines & Methods
All approved refunds are processed back to the original payment source (credit card, debit card, UPI VPA, or net-banking account) via our payment gateway partner. We do not issue cash refunds or third-party transfers.
- Support Review Window: 1 to 2 business days from receipt of request.
- Banking Turnaround: Once initiated, funds typically reflect in your bank statement within 5 to 7 business days, depending on your card issuer or UPI provider.
7. How to Request a Refund or Billing Assistance
To submit a refund request or billing inquiry, please email our support desk:
Subject Line: Refund Request - [Your Registered Email]
Please include: Registered email, date of purchase, plan selected, payment transaction ID / bank reference, and reason for the request.